Sending Games

This is our recommended swapping guide.

Once you've agreed a swap you have 14 days to fulfil it by sending your game off to the other swapper.

Create A Paper Trail

We highly recommend using a form of delivery that involves a posting receipt - it varies from country to country but generally all postal schemes provide insurance should your item get lost in the mail (it can happen!) - you may need to send your item from a post office to qualify for this.

You can normally also get additional delivery receipt/signature options as proof that your game was actually delivered. Again, we'd highly recommend this. It is a small price to pay for your peace of mind.

Send Early

We expect both swappers to send their games off at the same time.

In some cases, nervous swappers will anxiously wait for the other swapper to send their game first. This can result in a long-running stand-off.

However, please remember, if you follow the posting recommendations outlined above you will have:

Receipt of sending

Receipt of delivery (possibly a signature)

The other swapper's name and address

This should be enough information to invoke police action or take the other swapper to court if they fail to send your new game. Should such a situation arise, Swopster will release full, detailed documentation of the agreed exchange to the appropriate authorities at your request.

One At A Time

After agreeing to swap a game, you will find you cannot swap any more games through Swopster until the other swapper has provided some feedback about you.

You should solicit feedback as soon as possible after the exchange.

Remember, until you post feedback for the other swapper, they will not be able to swap again within Swopster either.

If the swap is not completed for some reason, or your feedback has not been filled in, please contact support and we will see if we can assist. Please note that each side has 14 days to complete the swap in. It's only after these 14 days that support will get involved if necessary.

Cancelling

Should you have second thoughts about your agreed swap or an unforeseen problem arises, you can both cancel the swap by setting the feedback rating to 'Cancelled swap'. You should only do this in agreement with the other swapper, as long as no-one has sent any games.

Cancelled swaps will have no effect on your Swopster ranking, although they will still be shown to other members in your public swapping history.

Swapping Disputes

If the other swapper leaves negative feedback, you will find your Swopster ranking will be negatively affected and you will find it very difficult to get other members to agree to swap with you.

As a first course of action, communicate with the other swapper to resolve the problem.

If the other swapper claims your game never arrived, and you have proof of delivery, we will fix your feedback and immediately ban the other swapper.

For your safety, IP-logging, address matching and fraud analysis are just some of the measures we employ to constantly monitor the system. These flag up suspicious activity and also help to stop banned members from re-joining.

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